Returns & Exchanges – Free x Rein

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Returns & Exchanges

To initiate a return, click here.

If you are not satisfied with your order, you have 21 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received tags and hygienic liners attached. We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. To complete your return, we require a receipt or proof of purchase.

Shipping and handling for returns will be complimentary.

Exchanges

If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return and it meets the requirements above, we will process a refund for the cost of the returned item and send you a confirmation email.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at founders@freexrein.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

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